Provider Relations Field Service Representative Team Territories: Please refer to the attached document to determine which Field Representative is assigned to assist you with inquiries.

Nevada Medicaid and the Division of Health Care Financing and Policy (DHCFP)/Nevada Medicaid are committed to helping providers understand:

• Medicaid policy,
• claims submission,
• the enrollment process,
• authorization submission, and
• other processes to ensure successful interaction with the Nevada Medicaid program.

With these priorities in mind, Nevada Medicaid offers opportunities to increase your knowledge throughout the year in a variety of formats and times, including instructor-led virtual training, instructional videos, computer-based training materials, and reference documents such as Frequently Asked Questions (FAQs) and Tip Sheets.

Training is free of charge and billing staff, billing agencies, direct practitioners/health care providers, office managers, admitting and front-desk staff, etc., are encouraged to attend. Provider training and workshop schedules are posted monthly in a Web Announcement and on this webpage. Registration is required to attend the scheduled instructor-led training sessions. To register, simply select the Provider Training Registration Website link below, select the training session of your choice, complete the required information and submit.

If you have difficulty registering, please send an email to the Provider Services Field Representative Team at NevadaProviderTraining@gainwelltechnologies.com. Please include your name, contact information, and the workshop you are attempting to register to attend. A Field Representative will contact you to assist with the registration process.

In addition to the training sessions and workshops scheduled throughout the year, Provider Services Field Representatives are available to assist when you have questions, concerns or additional training needs. Field Representatives cannot tell you how to bill your claims or specific details to enter into enrollments and authorization requests, but can assist in identifying the causes to issues you are facing in these areas and help provide direction to resources. Please do not hesitate to reach out to your Field Representative as the need arises. If you are unsure who your representative is, please select the Provider Relations Field Service Representative Team Territories link.